Discord Help
Sent here after connecting your Discord?
Then the connection itself worked — we just couldn't find an active VIP membership on the account you were signed in to. That's almost always one of the two things below, and both are quick to sort out.
You were signed in to a different account
This is the most common one. Your Discord role is matched to the MotionAutoTV account that holds your membership — and if you use Login with Shop, it sometimes picks an older account of yours instead, especially if you've ordered from us with more than one email address over the years.
To fix it: sign out, then sign back in using the email address your VIP receipts arrive at, and hit connect again.
Your membership has ended
If your VIP membership lapsed or a payment didn't go through, there's no active tier for us to give you a role for.
Renewing puts it back automatically — you don't need to reconnect your Discord. Your role reappears on its own once the payment goes through, usually within a few minutes and overnight at the latest.
You'll stay in the server either way, so you won't lose your place — you just won't see the VIP channels until there's an active membership on the account.
Trouble connecting your Discord?
If you never got as far as a confirmation, it's usually one of these. Work down the list.
1. You weren't logged in with your membership email
Your Discord role is matched to your MotionAutoTV account. Log in with the exact email address on your VIP membership, then start again. Log in here.
2. You just signed up
It can take a few minutes for a brand new membership to register on your account. Wait five minutes and try the connect link again. If your role still hasn't shown up, it gets applied automatically overnight.
3. You didn't finish the Discord screen
When Discord asks for permission, you have to click Authorize. That screen lists "Join servers for you" — that's the permission that puts you in the server. If you closed the window or hit Cancel, nothing was saved.
4. You're in the server but have no role
If you have an active membership, run the connect link again — it's safe to do as many times as you need. If you were sent to this page after connecting, read the two sections at the top of this page instead; running it again won't change anything until the membership is sorted.
Still stuck?
Email info@motionautotv.com with the email address on your membership and your Discord username, and we'll get you sorted.