Frequently Asked Questions

Every dollar you spend in the store earns entries, and they are added automatically when you check out. The current entry rate is shown on the site and in your cart.

VIP members get bonus entries every month, and all VIP entries are doubled at the drawing.

See VIP memberships

A third-party sweepstakes service runs a secure, computer-generated random drawing to select the winner. We don't pick the winner ourselves.

The winner gets a personal phone call from us. We also announce the winner on all our social media channels and send an email.

If you can't pick it up, we ship it to you.

No. If a refund, exchange or store credit is issued, the replacement purchase does not earn giveaway entries.

Please allow up to 4–6 weeks for order processing and shipping. Order volume jumps during giveaways, promotions and sales events.

Most orders ship within 3–4 weeks. During peak periods some orders need the full window.

Shipping speeds shown at checkout (such as USPS Ground Advantage or Priority Mail) refer only to the transit time once the package has been handed off to the carrier. They do not shorten processing or fulfillment time.

Once your package leaves our warehouse, delivery is the responsibility of USPS or the selected mail carrier.

International orders may take 2–3 months for delivery, depending on customs processing and shipping disruptions.

No. Orders cannot be modified or canceled once submitted. Please make sure all order details are correct before completing checkout.

Customers are responsible for entering a complete and accurate shipping address at checkout. MotionAuto is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, the customer must pay the cost to reship the order.

Please contact your local USPS office or mail carrier to investigate the delivery. Once a package has been marked delivered by the carrier, MotionAuto is not responsible for lost, stolen or mis-delivered packages.

We recommend checking:

• Around your property and mailbox
• With neighbors or household members
• With your local post office

Carriers sometimes mark packages delivered up to 24 hours before the actual delivery occurs.

Contact us and we will help you resolve it: info@motionautotv.com

If a package comes back to us because of an incorrect address, refusal of delivery or failure to claim it, we will contact you at the email address on the order. You have 14 days to respond with updated shipping information.

You may choose to:

• Pay the cost of reshipping the package, or
• Request a refund minus the original shipping cost and a 10% handling/restocking fee (refunds only apply to orders placed when no active sweepstakes is going on)

If we receive no response within 14 days, the order is considered abandoned.

During certain promotions (such as Tools in Orders, Cash Surprises or other random bonus promotions), qualifying orders may receive a randomly assigned promotional item.

These are free bonus gifts and are not part of the purchased product value.

No specific item, brand or value is guaranteed with any order.

• Promotional items are randomly distributed during fulfillment
• Items may vary in brand, type and value
• Some orders may receive higher value items while others receive smaller tools or prizes

All promotional items are packed during the fulfillment process. Once an order has been sealed and shipped, we cannot verify the contents of the package.

All sales are final. No refunds.

Orders cannot be canceled once submitted, and the customer agrees to pay the total amount shown at checkout.

Exchanges are available only for clothing items that are unused, unworn and in original condition. Items with stains, odors, pet hair or damage will not be accepted.

Exchanges must be started within 10 days of delivery (based on tracking). Items received after this timeframe cannot be processed.

Email us first for approval at info@motionautotv.com. Once approved, send the item to:

MotionAutoTV LLC
PO Box 9236
Pueblo, CO 81008

Include your name, your order number and the size you need.

Customers are responsible for return shipping costs unless we sent the wrong item or size.

Memberships automatically renew monthly by default unless canceled by the customer. By subscribing to a VIP Membership, you agree to the terms in this section.

Log into your account and select Manage Membership.

Need a hand? Email info@motionautotv.com.

Refunds are not offered for buyer's remorse unless required by law in your state or province.

Email us at info@motionautotv.com and we will send a secure link to update your payment information.

VIP discounts cannot be combined with other discounts unless explicitly stated.

Log into your account and select Manage Membership to view your entries.