FAQ
Frequently Asked Questions:
Frequently Asked Questions
Business Hours
Our team is available to respond to emails Monday–Thursday, 9:00 AM to 4:00 PM. Please allow 2–3 business days for a response, as we are a small team and may experience higher email volumes during periods of high demand.
Shipping
- Please allow 4–6 weeks for shipping and processing for all products purchased during giveaway promotions.
- Shipping times at checkout are estimates and are not guaranteed by MotionAuto or the postal services.
- International shipping may take up to 2–3 months due to customs and shipping disruptions.
- Once your package leaves our warehouse, delivery is the responsibility of USPS or other mail carriers.
Returns and Exchanges
- All sales are final. No refunds.
- Orders cannot be canceled once submitted, and the customer agrees to pay the total amount shown at checkout.
- Exchanges are only available for clothing items that are unused, unworn, and in original condition. Items with stains, odors, or pet dander will not be accepted.
To exchange a clothing item please email us first, once we have confirmed we can exchange your item, follow the next steps:
- Send the item to:
MotionAutoTV LLC
PO Box 9236, Pueblo, CO 81008 - Include your name, order number, and the size you need.
- You are responsible for return shipping costs unless we sent the wrong size or item by mistake.
Exchanges must be initiated within 10 days of receiving your order (as per tracking). Items received after this timeframe cannot be processed.
Missing or Returned Packages
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Missing Packages:
- For domestic orders, we can refund or resend packages only if tracking shows the package was not delivered to the provided address.
- If tracking shows delivered but the package is missing, contact your Post Office to resolve the issue. We are not responsible for lost, mis-delivered or stolen packages.
- For international orders not delivered, we can refund up to 70% of the item value (excluding shipping) but cannot resend the package.
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Returned to Sender:
- If the provided address was incorrect, you are responsible for additional shipping costs to resend the package.
Order Changes
We cannot make changes or cancellations to orders once they are submitted.
VIP Membership FAQ
- By subscribing, you agree to the terms below. Subscriptions automatically renew unless canceled.
- To cancel, log into your account and select "Manage Membership". If you need assistance, email us at info@motionautotv.com.
VIP Cancelation & Refunds:
- Refunds are not offered for buyer's remorse unless required by law in your state or province.
Updating Credit Card Info:
- Email us at info@motionautotv.com to receive a secure link to update your payment details.
Membership Discounts:
- Discounts typically cannot be combined unless explicitly stated.
Checking Entries:
- Log into your account and select "Manage Membership" to view your entries.
For additional questions, email us at info@motionautotv.com. Thank you for your support!