Frequently Asked Questions:
- Orders are processed and shipped within 7 business days of the time of the order (this may take longer if you order during a sale, promotion, over the weekend, or during the holidays).
- Please allow 4-6 weeks for shipping and processing for all products purchased during giveaway promotions.
- Once your package leaves the warehouse, it is up to USPS or other mail carriers to deliver the package to you. Please keep in mind that the shipping times you are shown at checkout are only an estimate, and they are not guaranteed by MotionAuto or the postal services.
- International shipping times may be up to 2-3 months due to customs and shipping disruptions.
Returns and Exchanges
- All sales are final. No refunds.
- Exchanges are only applicable to clothing items that do not fit correctly or the wrong size was ordered. All other items are non-refundable.
- If you would like to exchange your clothing item for a different size and the correct size you ordered was sent to you, please send your clothing item to:
- You will be asked to PayPal the shipping fee before we can send you out the exchanged clothing item.
- In order to proceed with exchanging your clothing item, it must be in unused condition upon inspection. We cannot accept any exchanges for items that have been worn, washed, dirty, or that have any stains, smells (perfume, cologne, smoke), or pet dander. Please include your name, order number and the correct size you need.
- Please keep in mind that you are responsible for shipping costs needed for the exchange unless we have sent you the wrong size by mistake.
- We can only process exchanges for clothing items within 10 days of the day you received your package as stated on the tracking number. If we receive your package after this timeframe, we will not be able to process an exchange.
"My package has gone missing, can I get a refund?"
- For orders shipped in the United States, we can offer you a refund or send out a new package only if the tracking states the package was not delivered to the provided address.
- If your package has gone missing, but your tracking information shows that it has been delivered, it is your responsibility to contact the Post Office and resolve the issue.
- If your package was shipped internationally and it does not get delivered, we are able to provide a refund up to 70% of the items - shipping charges are unable to be refunded. We are unable to send out another package. It is your responsibility to contact the Post Office and file a claim. Please allow 2-3 months for all international orders for shipping delays due to Covid disruptions.
"My package was returned to sender"
- If the address provided was incorrect, you are responsible for shipping costs to re-ship the package.
- Unfortunately, we are unable to make any order changes once your order has been submitted.
- Please send us an email to email@example.com with your information if you cannot figure out how to cancel your VIP subscription on our website and we can cancel it for you.
Can I receive a refund for a VIP after my card has already been charged?
- Unfortunately we are unable to process a refund for a VIP charge after it has already been billed, unless you have contacted us requesting cancelation of your membership before the card was charged.
How do I update my Credit Card info for my VIP membership?
- Please send us an email to firstname.lastname@example.org and we will send you a secure link to update your credit card information.
I canceled my VIP, why am I receiving another confirmation email?
- If you have received an email confirmation after you have canceled your membership, it is just for any outstanding VIP orders you may have had previously to terminating your membership. Your card has not been charged again.
Please contact us at email@example.com for any further questions you may have.