FAQ
Frequently Asked Questions
By placing an order on MotionAutoTV.com, you agree to all store policies, promotional terms, and shipping timelines outlined on this page.
Business Hours
Our team is available to respond to emails Monday–Thursday, 9:00 AM – 4:00 PM (MST).
Please allow 2–3 business days for a response, as we are a small team and may experience higher email volume during promotions, giveaways, and sales events.
Shipping & Order Processing
Due to increased order volume during giveaways, promotions, and sales events, please allow 4–6 weeks for order processing and shipping. We always aim to ship faster than this timeline, however, at times orders may experience the full delay.
Shipping speeds shown at checkout (such as USPS Ground Advantage or Priority Mail) refer only to the transit time once the package has been handed off to the carrier, and do not shorten processing or fulfillment time.
Once your package leaves our warehouse, delivery is the responsibility of USPS or the selected mail carrier.
International orders may take 2–3 months for delivery depending on customs processing and shipping disruptions.
Our Shipping Policy and Store Policies are available prior to purchase and are also linked directly on the checkout page.
Promotional Items (Tools, Cash, Bonus Prizes)
During certain promotional periods (such as Tools in Orders, Cash Surprises, or other random bonus promotions), qualifying orders may receive a randomly assigned promotional item.
Important details:
• Promotional items are randomly distributed during fulfillment
• Items may vary in brand, type, and value
• No specific item, brand, or value is guaranteed with any order
• Some orders may receive higher value items while others receive smaller tools or prizes
Promotional items are considered free bonus gifts and are not part of the purchased product value.
All promotional items are packed during the fulfillment process. Once an order has been sealed and shipped, we cannot verify the contents of the package.
Returns & Exchanges
All sales are final. No refunds.
Orders cannot be canceled once submitted, and the customer agrees to pay the total amount shown at checkout.
Exchanges are available only for clothing items that are:
• Unused
• Unworn
• In original condition
Items with stains, odors, pet hair, or damage will not be accepted.
If a refund, exchange, or store credit is issued, the replacement purchase does not earn giveaway entries.
To Exchange a Clothing Item
Please email us first for approval. Once approved:
Send the item to:
MotionAutoTV LLC
PO Box 9236
Pueblo, CO 81008
Include:
• Your name
• Order number
• The size you need
Customers are responsible for return shipping costs unless we sent the wrong item or size.
Exchanges must be initiated within 10 days of delivery (based on tracking).
Items received after this timeframe cannot be processed.
Missing or Returned Packages
Missing Packages
If your tracking information shows that your package was not delivered, please contact us and we will assist you in resolving the issue.
If tracking shows the package was marked as delivered, customers must contact their local USPS office or mail carrier to investigate the delivery.
Once a package has been marked Delivered by the carrier, MotionAuto is not responsible for lost, stolen, or mis-delivered packages.
We recommend checking:
• Around your property and mailbox
• With neighbors or household members
• With your local post office
In some cases, carriers may mark packages delivered up to 24 hours before the actual delivery occurs.
Returned to Sender
Returned Packages & Restocking
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the package, we will contact the customer using the email address associated with the order.
Customers will have 14 days to respond with updated shipping information.
Customers may choose to:
• Pay the cost of reshipping the package, or
• Request a refund minus the original shipping cost and a $10 handling/restocking fee
If no response is received within 14 days, the order will be considered abandoned and no refund will be issued.
Any refunded orders will have all associated giveaway entries voided.
Incorrect Address Policy
Customers are responsible for entering a complete and accurate shipping address at checkout.
MotionAuto is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned due to an incorrect address, the customer must pay the cost to reship the order.
Incorrect Address Policy
Customers are responsible for providing a correct and complete shipping address at checkout.
MotionAuto is not responsible for packages shipped to an incorrect address provided by the customer.
If the package is returned to us, the customer must pay the cost to reship the order.
Order Changes
Orders cannot be modified or canceled once submitted.
Please ensure all order details are correct before completing checkout.
VIP Membership FAQ
By subscribing to a VIP Membership, you agree to the terms below.
Memberships automatically renew monthly by default unless canceled by the customer.
To cancel your membership:
Log into your account and select Manage Membership.
If you need assistance, email:
VIP Cancellation & Refunds
Refunds are not offered for buyer's remorse unless required by law in your state or province.
Updating Credit Card Information
Email us at info@motionautotv.com and we will send a secure link to update your payment information.
Membership Discounts
VIP discounts cannot be combined with other discounts unless explicitly stated.
Checking Your Entries
Log into your account and select Manage Membership to view your entries.
For additional questions, please email:
Thank you for supporting MotionAuto.